Frequently Asked Questions
Frequently Asked Questions:
How long does shipping take?
After your order is shipped, the delivery time within the DACH region (Germany, Austria, Switzerland) is between 4 and 6 business days. Thank you for your patience.
What are the shipping costs?
We cover the shipping costs. We offer free shipping on all products in our range.
I only received one product, where is my second product?
Since we source our products from different warehouses, it may happen that the items are shipped separately and arrive at different times. Please be patient; the missing product will arrive soon.
How can I reach you?
You can contact us anytime via email or through our contact form on the website. Our customer service is committed to assisting you as quickly as possible.
Can I pay by invoice?
Currently, we do not offer payment by invoice. However, we are working on introducing this payment method in the near future to provide you with more flexibility.
Can I track my order?
Yes, after your order is shipped, you will receive a tracking number via email. This allows you to track the status of your order online at any time.
Do you offer international shipping?
We only deliver within the DACH region (Germany, Austria, Switzerland). Currently, we do not offer international shipping outside of these regions.
How long do I have to report a return?
You have 30 days to report a return. Please ensure that the product is unused and in its original packaging. Contact our customer service for further instructions.
Who pays for return shipping?
The return shipping costs are to be borne by the customer. If the acceptance of the order is refused, we unfortunately have to charge a return fee of 13 euros.
Can I cancel or change my order?
You can cancel or change your order within 24 hours of placing it. Please contact us as soon as possible so we can process your request.
How long does it take to receive a response?
Our customer service typically responds within 24 to 48 hours. We strive to process your inquiries as quickly as possible.
Do you offer a money-back guarantee?
Yes, we offer a 30-day money-back guarantee. If the product does not meet your expectations, you can return it within 30 days of receipt and receive a refund. Please refer to our return policy for further details.
What quality guarantee do you offer?
Our products undergo strict quality controls. If you still receive a defective or damaged product, we offer a quality guarantee of 6 months. During this period, we will replace the product free of charge or refund your purchase price.
Can I exchange the product if it is defective?
Yes, in the case of a defect, we offer a 90-day exchange guarantee. Simply report the defect to our customer service, and we will take care of a quick and hassle-free exchange.
What happens if the product is damaged during shipping?
We guarantee that your order will arrive safely and undamaged. If the product is damaged during shipping, please contact us immediately, and we will promptly send you a free replacement.
