Data Protection
Privacy Policy
1) Introduction and contact details of the responsible party
1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is all data that can be used to identify you personally.
1.2 The responsible party for data processing on this website in the sense of the Swiss Data Protection Act (DSG) is Boostpartner Sole Proprietorship
Owner: Denis Girod, Maispracherstrasse 35, 4312 Magden, Switzerland, Email: support@teamood.co. The person responsible for processing personal data is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.
2) Data collection when visiting our website
2.1 When using our website purely for informational purposes, i.e., when you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you access our website, we collect the following data that is technically necessary for us to display the website to you:
- Our visited website
- Date and time at the time of access
- Amount of data sent in bytes
- Source/reference from which you accessed the page
- Used browser
- Used operating system
- Used IP address (if applicable: in anonymized form)
There is no disclosure or other use of the data. However, we reserve the right to review the server log files retrospectively if there are concrete indications of unlawful use.
2.2 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the responsible party). You can recognize an encrypted connection by the string "https://" and the lock symbol in your browser's address bar.
3) Hosting & Content Delivery Network
Shopify
For hosting our website and displaying the page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify")
Data is also transmitted to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada
All data collected on our website is processed on the provider's servers. We have entered into a data processing agreement with the provider that ensures the protection of our visitors' data and prohibits unauthorized disclosure to third parties.
In the case of data transmission to Canada, an adequate level of data protection is ensured by an adequacy decision of the Swiss Federal Council.
4) Cookies
To make your visit to our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies). When cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to a specific extent. Persistent cookies are automatically deleted after a predetermined duration, which may vary depending on the cookie.
Partly, cookies serve to simplify the ordering process by storing settings (e.g., remembering the contents of a virtual shopping cart for a later visit to the website).
We may work with advertising partners who help us make our online offering more interesting for you. For this purpose, cookies from partner companies are also stored on your hard drive (third-party cookies) when you visit our website. If we work with the aforementioned advertising partners, you will be individually and separately informed about the use of such cookies and the scope of the information collected in the following paragraphs.
Please note that you can configure your browser to be informed about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies for specific cases or generally. Each browser differs in how it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find this for the respective browsers at the following links:
Microsoft Edge: https://support.microsoft.com
Firefox: https://support.mozilla.org
Chrome: http://support.google.com
Safari: https://support.apple.com
Opera: https://help.opera.com
Please note that if cookies are not accepted, the functionality of our website may be limited.
5) Contacting Us
In the context of contacting us (e.g., via contact form or email), personal data is collected. The data collected in the case of a contact form can be seen in the respective contact form. This data will be stored and used exclusively for the purpose of responding to your request or for contacting you and the associated technical administration. Your data will be deleted after your request has been fully processed. This is the case when it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that there are no legal retention obligations to the contrary.
6) Data Processing When Opening a Customer Account and for Contract Processing
Personal data is collected and processed when you provide it to us for the execution of a contract or when opening a customer account. The data collected can be seen in the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to our address. We store and use the data you provided for contract processing. After deletion of your customer account, your data will be blocked with regard to tax and commercial law retention periods and deleted after these periods expire, unless we can demonstrate a predominant interest in further processing in accordance with Art. 31 para. 2 DSG or a justification under the law.
7) Comment Function
As part of the comment function on this website, your comment, along with the time of its creation and the commentator name you chose, will be stored and published on the website. Furthermore, your IP address will be logged and stored. This storage of the IP address is done for security reasons and in case the affected person violates the rights of third parties or posts illegal content through a comment. We need your email address to contact you in case a third party should contest your published content as illegal. We reserve the right to delete comments if they are contested as illegal by third parties.
8) Use of Your Data for Direct Advertising
8.1 Sending the email newsletter to existing customers
If you provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services, like those already purchased, from our range via email. We do not need to obtain separate consent from you for this. The data processing is based solely on our legitimate interest in personalized direct advertising. If you initially objected to the use of your email address for this purpose, we will not send any emails. You have the right to object to the use of your email address for the aforementioned advertising purpose at any time with effect for the future by notifying the responsible party mentioned at the beginning. You will only incur transmission costs according to the basic rates. Upon receipt of your objection, the use of your email address for advertising purposes will be immediately discontinued.
8.2 Klaviyo
The dispatch of our email newsletters is carried out by this provider: Klaviyo, Inc., 125 Summer St., Ste 600, Boston, MA 02110, USA
Based on our legitimate interest in effective and user-friendly newsletter marketing, we share the data you provided during newsletter registration with this provider according to Art. 6 para. 1 lit. f GDPR, so that they can handle the newsletter dispatch on our behalf.
Subject to your explicit consent according to Art. 6 para. 1 lit. a GDPR, the provider also conducts a statistical success evaluation of newsletter campaigns using web beacons or tracking pixels in the sent emails, which can measure open rates and specific interactions with the newsletter content. Device information (e.g., time of access, IP address, browser type, and operating system) is also collected and evaluated, but not merged with other data sets.
You can revoke your consent to newsletter tracking at any time with effect for the future.
We have entered into a data processing agreement with the provider that protects the data of our site visitors and prohibits sharing with third parties.
For data transmissions to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection based on an adequacy decision by the European Commission.
9) Data processing for order processing
9.1 Submission of image files for order processing via upload function
On our website, we offer customers the opportunity to personalize products by submitting image files through an upload function. The submitted image motif is used as a template for personalizing the chosen product.
Through the upload form on the website, the customer can directly transmit one or more image files from the storage of the used device to us via automated, encrypted data transmission. We collect, store, and use the transmitted files solely for the creation of the personalized product as described in the respective service description on our website. If the transmitted image files are shared with specialized service providers for the creation and processing of the order, you will be explicitly informed about this in the following paragraphs. No further sharing will occur. If the transmitted files or the digital motifs contain personal data (especially images of identifiable individuals), all the aforementioned processing operations will be carried out solely for the purpose of processing your online order.
After the order has been fully processed, the transmitted image files will be automatically and completely deleted.
9.2 The personal data we collect will be shared with the transport company commissioned with the delivery as part of the contract processing, to the extent necessary for the delivery of the goods. We will share your payment data with the commissioned financial institution as part of the payment processing, if this is necessary for the payment processing. If specialized service providers are used for order processing, we will explicitly inform you about this below.
9.3 To fulfill our contractual obligations to our customers, we work with external shipping partners. We share your name and delivery address exclusively for the purpose of delivering goods with a shipping partner selected by us.
9.4 Use of specialized service providers for order processing and fulfillment
- DSers
For order processing, we use the following provider: Bowers Enterprises, LLC, 109 Cloister Drive, Peachtree City, GA 30269, USA
Name, address, and any other personal data will be shared with the provider for the purpose of processing the online order. The sharing of your data will only occur to the extent necessary for the processing of the order. The provider will also be used for accounting purposes. Thus, the provider processes incoming and outgoing invoices and, if applicable, the bank transactions of our company to automatically capture invoices, match them to transactions, and create financial accounting in a semi-automated process.
If personal data is also processed in this context, the processing is based on our legitimate interest in efficient organization and documentation of our business processes.
For the transfer of data to the USA, the provider relies on standard contractual clauses of the Federal Data Protection and Information Commissioner (EDÖB), which are intended to ensure compliance with the Swiss level of data protection.
9.5 Use of payment service providers (payment services)
- Amazon Pay
When selecting the payment method "Amazon Pay," the payment processing is carried out through the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon Payments"), to whom we transmit the information you provided during the ordering process along with the information about your order. The transmission of your data is carried out solely for the purpose of payment processing with the payment service provider Amazon Payments and only to the extent necessary for this purpose. You can find more information about Amazon Payments' privacy policy at the following internet address: https://pay.amazon.com
- Apple Pay
If you choose the payment method "Apple Pay" from Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland, the payment processing is done through the "Apple Pay" function of your device running iOS, watchOS, or macOS by charging a payment card stored in "Apple Pay." Apple Pay uses security features integrated into the hardware and software of your device to protect your transactions. To authorize a payment, you must enter a code that you have previously set, as well as verify using the "Face ID" or "Touch ID" feature of your device.
For the purpose of payment processing, the information you provide during the ordering process, along with the information about your order, is transmitted in encrypted form to Apple. Apple then re-encrypts this data with a developer-specific key before the data is sent to the payment service provider of the payment card stored in Apple Pay to carry out the payment. The encryption ensures that only the website through which the purchase was made can access the payment data. After the payment has been made, Apple sends your device account number and a transaction-specific, dynamic security code to the originating website to confirm the success of the payment.
If personal data is processed in the described transmissions, the processing is carried out solely for the purpose of payment processing.
Apple stores anonymized transaction data, including the approximate purchase amount, the approximate date and time, and whether the transaction was successfully completed. Anonymization completely excludes any personal reference. Apple uses the anonymized data to improve "Apple Pay" and other Apple products and services.
When you use Apple Pay on your iPhone or Apple Watch to complete a purchase made through Safari on your Mac, the Mac and the authorization device communicate over an encrypted channel on Apple's servers. Apple does not process or store any of this information in a format that can identify you. You can disable the option to use Apple Pay on your Mac in your iPhone settings. Go to "Wallet & Apple Pay" and turn off "Allow payments on Mac".
Further information on data protection regarding Apple Pay can be found at the following internet address: https://support.apple.com
- Paypal
When paying via PayPal, credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal, we will pass your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") as part of the payment processing. The transfer only takes place to the extent that it is necessary for the payment processing.
PayPal reserves the right to conduct a credit check for payment methods such as credit card via PayPal, direct debit via PayPal, or - if offered - "purchase on account" or "installment payment" via PayPal. For this purpose, your payment data may be shared with credit agencies based on PayPal's legitimate interest in assessing your creditworthiness. The result of the credit check regarding the statistical probability of payment default is used by PayPal to decide on the provision of the respective payment method. The credit report may contain probability values (so-called score values). To the extent that score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, among other things, but not exclusively, address data. For further data protection information, including the credit agencies used, please refer to PayPal's privacy policy: https://www.paypal.com
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for the contractual payment processing.
- Shopify Payments
This website offers one or more online payment methods from the following provider: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland
When selecting a payment method from a provider where you pay in advance (such as credit card payment), your payment data provided during the ordering process (including name, address, bank and card information, currency, and transaction number) as well as information about the content of your order will be shared in accordance with Art. 6 para. 1 lit. b GDPR. The transfer of your data in this case is solely for the purpose of payment processing with the provider and only to the extent necessary for this purpose.
- Stripe
If you choose a payment method from the payment service provider Stripe, the payment processing will be carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to which we will pass on the information you provided during the ordering process along with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency, and transaction number). The transfer of your data is solely for the purpose of payment processing with the payment service provider Stripe Payments Europe Ltd. and only to the extent necessary for this purpose. For more information on Stripe's data protection, please visit the URL https://stripe.com
- TWINT
If you choose a payment method from the payment service provider "TWINT," the payment processing will be carried out by the payment service provider TWINT AG (Stauffacherstrasse 31, CH-8004 Zurich, hereinafter "TWINT"), to which we will pass on the information you provided during the ordering process along with the information about your order (name, address, account number, bank code, possibly credit card number, invoice amount, currency, and transaction number). The transfer of your data is solely for the purpose of payment processing with the payment service provider TWINT and only to the extent necessary for this purpose.
10) Retargeting/ Remarketing/ Referral Advertising
Meta Pixel
This website uses the "Meta Pixel" from Meta Platforms Ireland Limited, 4 Grand Canal Quay, Dublin 2, Ireland ("Meta"). This allows tracking of user behavior after they have seen or clicked on a Facebook and/or Instagram advertisement. This process is intended to evaluate the effectiveness of advertisements for statistical and market research purposes and can help optimize future advertising measures.
The data collected is anonymous to us, thus providing no conclusions about the identity of the users. However, the data is stored and processed by Meta, allowing a connection to the respective user profile, and Meta uses the data for its own advertising purposes, in accordance with the Meta Data Usage Policy (https://www.facebook.com
This may also involve the transfer of personal data to the servers of Meta Platforms Inc. in the USA.
To disable the use of cookies on your computer, you can configure your internet browser to prevent cookies from being stored on your computer in the future or to delete already stored cookies. However, disabling all cookies may result in some functions on our websites no longer being executed. You can also disable the use of cookies by third parties such as Meta on the following website of the Digital Advertising Alliance: https://www.aboutads.info
We have entered into a data processing agreement with the provider that ensures the protection of our website visitors' data and prohibits unauthorized disclosure to third parties.
For the transfer of data to the USA, the provider relies on standard contractual clauses of the Federal Data Protection and Information Commissioner (EDÖB), which are intended to ensure compliance with the Swiss level of data protection.
11) Rights of the data subject
The applicable data protection law grants you the following rights as a data subject regarding the processing of your personal data (rights to information and intervention), with reference to the respective conditions for exercise based on the cited legal basis:
- Right to information according to Art. 25 DSG
- Right to data access or transfer according to Art. 28 DSG
- Right to rectification according to Art. 32 para. 1 DSG
12) Duration of retention of personal data
The duration of retention of personal data is determined by the respective legal basis, the purpose of processing, and, if applicable, additionally by the respective legal retention period (e.g., obligations law retention periods).
When processing personal data based on explicit consent, the affected data will be retained until you revoke your consent.
If there are legal retention periods for data, this data will be retained for the legally prescribed duration.
Furthermore, personal data will be processed as long as you do not expressly object to the processing, unless we can demonstrate a legitimate interest for further processing in accordance with Art. 31 para. 2 DSG or a justification under the law.
